Refund Policy

This Refund Policy explains how deposits, setup fees, ad account balances, and wallet withdrawals are handled on our platform.

Deposits & Setup Fees

All deposit fees and account setup fees are strictly non-refundable once payment has been successfully processed. These fees cover payment processing, account provisioning, verification, and administrative costs, and cannot be refunded under any circumstances.

Ad Account Balance Refunds

You may request a refund of the remaining balance from an active ad account back to your wallet at any time, provided the account has no pending requests or restrictions. Once a refund is approved, the ad account will be marked as refunded and can no longer be used.

Wallet Withdrawals

Wallet withdrawals apply only to the available balance in your wallet. Any funds remaining inside an ad account must first be refunded to your wallet before a withdrawal can be requested.

A withdrawal fee will be displayed before you confirm your request.

Once a withdrawal request is approved and completed, your account will be permanently closed.

Processing Time

All refund and withdrawal requests are subject to manual review by our administration team before funds are transferred. Processing times may vary depending on verification requirements and request volume. You will be notified once your request has been approved or declined.

Contact Us

If you have any questions regarding refunds, withdrawals, or your account balance, please contact our Support team through the Support page.